A guide to community services in the Black Country.
We’ve produced a guide to help make things easier for when you leave hospital. It has useful information on community services in the Black Country, along with contact details for support.
Mental Health Support
If you feel your mental health is at breaking point, and you need urgent help and support, the 24/7 mental health support line is here to help.
How to get help
Call 111 and select option 2
Text message 07860 025 281
We support people of any age living in the Black Country (Dudley, Sandwell, Wolverhampton and Walsall) who are experiencing urgent mental health difficulties or concerns.
Trained mental health support staff are on hand to answer calls and tailor responses depending on your situation.
This may include:
- Listening and guidance
- Practical support ideas
- De-escalation of crisis
- Encouragement to explore self-help options
- Community-based resources which may be able to help
- Onward referrals and a follow-up call if required
For more information on urgent help options visit: https://www.blackcountryhealthcare.nhs.uk/contact-us/help-crisis
If you feel like you need to access face-to-face support out of usual mental health service hours, then you can visit the Sanctuary Hubs, available within each of the boroughs of the Black Country.
The Sanctuary Hubs can provide emotional support to those in distress, in need of reassurance or at times when people need to be listened to most.
You must be aged 18+ and live in or be registered with a GP in Dudley, Sandwell, Walsall or Wolverhampton.
The Sanctuary Hubs are available:
• Monday – Friday, 6pm – 11pm
• Saturday and Sunday, 12noon – 11pm
Locations of the Sanctuary Hubs:
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Dudley Sanctuary Hub, DY1 Community Centre, Stafford Street, Dudley, DY1 1SA |
Sandwell Sanctuary Hub, Hope Place, 321 High Street, West Bromwich, B70 8LU |
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Walsall Sanctuary Hub, 1 Queen’s Parade, Bloxwich, Walsall, WS3 2EX |
Wolverhampton Sanctuary Hub Book a face to face appointment by calling freephone 0808 802 2288, text 07860 065 168 or email wolverhamptonsanctuaryhub@rethink.org |
Drug and Alcohol Support
Atlantic Recovery Community Service |
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If you need drug and alcohol support in Dudley, this service can help with:
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Self-refer into the service: Tel: 01384 426120 |
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You can also walk in: Monday, 9am – 8pm Tuesday - Thursday, 9am – 5pm Friday, 9am – 4.30pm Address: ACGL Atlantic House, Dudley Road, Dudley, DY9 8EL |
For more information, visit: www.changegrowlive.org/dudley/info
Cranstoun, Sandwell |
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If you need drug and alcohol support in Sandwell, this service can help with:
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Self-refer into the service: You must be 18 or over. Tel: 01384 426120 Address: Alberta Building, 128B Oldbury Road, Smethwick, B66 1JE |
For more information, visit: www.cranstoun.org/help-and-advice/alcohol-other-drugs/sandwell/
The Beacon |
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If you need drug and alcohol support in Walsall, this service can help with:
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Self-refer into the service: Tel: 01922 669840 |
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You can also walk in: Mon - Fri, 9am – 5pm Address: 67 Bradford Street, Walsall, WS1 3QD |
For more information, visit: www.changegrowlive.org/the-beacon-walsall
Recovery Near You |
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If you need drug and alcohol support in Wolverhampton, this service can help with:
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Self-refer into the service: Tel: 0300 200 2400 |
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You can also walk in: Mon - Fri, 9am – 5pm Address: 5 - 9 Pitt Street, Wolverhampton, WV3 0NF |
For more information, visit: www.recoverynearyou.org.uk/
Homelessness and Housing support
If you live in the Dudley Borough and are having difficulty maintaining your home or tenancy, you can receive help which is free, impartial and totally confidential from Dudley Council.
The free and confidential telephone service is open to any resident in the Dudley Borough.
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How to get help: Tel: 01384 812681 / 01384 812504 Email: HsgAdvice.Dachs@dudley.gov.uk Address: Housing Support Team, Harbour Buildings, Waterfront West, Brierley Hill, DY5 1LN |
For more information visit: www.dudley.gov.uk/resident/housing/finding-a-home/housing-support/
Sandwell Council’s first priority is to prevent you from losing your home, so the earlier you get in touch, the more successful they are likely to be.
There is a host of information available on the Sandwell Council website, to assist you in either preventing your homelessness or assisting if you are already homeless.
This may be for the following reasons:
- Private Tenancy Ending (including Section 21, Section 8)
- Parents or relatives have asked you to leave
- Mortgage arrears
- Relationship Breakdown
- Care Leaver
- Ex Armed Forces
You can find more information on housing options in Sandwell here.
If you are threatened with homelessness and have somewhere to stay for the next couple of weeks, you can register directly into the service as homeless by using Jigsaw.
This is a quicker way to refer into the service, also allowing you to track the progress of your case, upload documents and detail in your own words the full reason and useful information to consider your situation.
Registering as homeless through the Jigsaw website is quick and simple.
Register online and select the option ‘Register as Homeless’,
choose Sandwell Council from the list of local authorities provided.
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Alternatively you can call the contact centre on: Tel: 0121 368 1166 option 2. For more information visit: https://live.housingjigsaw.co.uk/ |
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If you are homeless in an emergency If you are homeless and you have nowhere to stay tonight or you are in imminent danger, please call the Housing Solutions Team. Tel: 0121 368 1166 (option 2). |
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Out of hours contact If you find yourself with nowhere to stay, outside office hours or over the weekend, please contact Housing Solutions. This line is for advice in emergencies only. Tel: 0121 569 6883 (24 hour call back service). |
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If you have somewhere to stay temporarily If you have somewhere safe to stay, even if this is temporary, please contact us during office hours (Monday to Friday, 8am - 5.30pm). Tel: 0121 368 1166 (option 2). |
Walsall Council can help you if you are homeless or at risk of being homeless. They can offer you financial support to cover your rent, and help you find somewhere to live.
They can also help you rebuild your life if you are homeless or working in the sex trade.
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You may be legally homeless if:
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Walsall Council can offer you:
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The type of help you can get depends on:
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How to get help: Tel: 01922 652250 Email: HousingAndWelfareSupport@walsall.gov.uk Address: The Civic Centre, Darwall Street, Walsall, WS1 1TP Registering as homeless through the Jigsaw website is quick and simple: https://live.housingjigsaw.co.uk/ |
Wolverhampton Council aim to prevent homelessness wherever possible and to relieve it where a person or family is already homeless.
Services across the city offer advice and support about housing options and accommodation solutions to those that are homeless, those who may be at risk of losing their home or who have urgent housing needs.
If you are homeless, or are at risk of becoming homeless very soon, contact Homeless Services.
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How to get help: Tel: 01902 556789 - option 2 Email: homeless.services@wolverhamptonhomes.org.uk For more information, visit: https://www.wolverhampton.gov.uk/housing/homelessness |
Refugees and Migrants
The Refugee and Migrant Centre (RMC) and Brushstrokes are charity organisations which provide a free service for support and advice for migrants, refugees and asylum seekers.
If you need help, you are required to attend drop-in sessions at the centres for support with: immigration, employment, housing, education and integration advice.
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Dudley (RMC & Brushstrokes) Drop in face-to-face. Address: Provision House, 80-81 High Street, Dudley, DY1 1PY. Tel: 0121 2853970 |
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Sandwell (Brushstrokes) Drop in face-to-face. Address: Brushstrokes Sandwell, Smethwick, B66 3NJ. Tel: 0121 565 2234 |
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Walsall (RMC) Drop in face-to-face. Address: Refugee and Migrant Centre, Walsall, 41- 45 Bridge Street, Walsall, WS1 1JQ. Tel: 01922 614221 |
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Wolverhampton (RMC) Drop in face-to-face. Address: Refugee and Migrant Centre, 9 Waterloo Road, Wolverhampton, WV1 4NB Tel: 01902 311554 |
The Recovery College
The Recovery College provides a supportive educational learning environment for people who have an interest in, or personal challenges with mental health.
Our courses celebrate successes, building on your skills and strengths! We promote messages of hope, choice, and opportunity for all and aim to help people build lives beyond services.
You can self-enrol or self-refer to the Recovery College.
Please note we do not accept professional referrals.
The Recovery College is an adult (18+) service for individuals that have a GP in or live in the Black Country.
Anyone with an interest in mental health recovery can join the Recovery College, including people with experience of mental health challenges, carers, family members, friends, and professionals.
We deliver classroom (face-to-face) and digital courses (using Zoom).
Timetable / schedule of courses are available for each term.
We have four campuses:
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• Sandwell (Quayside) |
• Wolverhampton (63 Waterloo Road) |
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• Dudley (DY1 Community Centre) |
• Walsall (YMCA Small Street) |
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For more information, call the Recovery College on: Tel: 0121 543 4061 |
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Email or post completed Enrolment Forms to:
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Visit the Recovery College website for more information: www.therecoverycollege.co.uk
Being Active and Connected
The Recovery College and Employment & Recovery Services ‘Let’s Talk’ service delivers a range of weekly health walks in all four areas of the Black Country.
For more information on how to join, including days and times for each term, what to wear and bring with you and the walk meeting points, please contact the Recovery College:
Tel: 0121 543 4061
Email: info@therecoverycollege.co.uk
For more information on Health Walks at the Recovery College, visit: www.therecoverycollege.co.uk
The Recovery College delivers a number of physical health activities each term including Tai Chi, Yoga, and Gardening Projects.
For more information, including days and times for each term, contact the Recovery College:
Tel: 0121 543 4061
Email: info@therecoverycollege.co.uk
For courses at the Recovery College, visit: www.therecoverycollege.co.uk
There are a variety of physical activity groups / sessions across the Black Country.
For more details, visit: https://blackcountrymoving.activityfinder.net/
This service offers support to overcome social isolation and loneliness, delivered face-to-face, via telephone and video.
Both professional and self-referrals can be made via telephone or email.
Tel: 01922 608500 / 01922 922443
Email: bchft.letstalk@nhs.net
For more information, visit: https://www.blackcountryhealthcare.nhs.uk/our-services/employment-services
Benefits and Welfare Rights
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Wolverhampton Council St Peter's Square, Wolverhampton, WV1 1SH
Helping with Benefits.
Tel: 07816 085106 (Mobile)
Tel: 01902 553317 (Landline)
Email: WRS.mentalhealthprojects@wolverhampton.gov.uk
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Dudley & Wolverhampton Citizens Advice Stone Street, Dudley, DY1 1NP.
Helping with Benefits. For Dudley Borough and City of Wolverhampton residents.
Tel: 0300 3309 044
Email: EmailAdvice@dudleycabx.org |
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Wolverhampton Citizens Advice 26 Snow Hill, Wolverhampton, WV2 4AD
Helps with debt. Call the specialist Debt Advice Service and leave your name and contact number. Someone will return call within 48 hours, between 9.30 – 3.30pm, Monday to Friday. You can also text ‘Debt’ to the specialist Debt Advice Service. (For Wolverhampton residents)
Tel or text: 07850 209529
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Auriga Services Limited Emmanuel Court, 12-14 Mill Street, Sutton Coldfield, B72 1TJ
Helping with debt and money, advice face-to-face, over the phone, by email and through web chats.
Tel: 0121 321 1324
Email: info@aurigaservices.co.uk
Website: https://www.aurigaservices.co.uk/ |
National Debtline |
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Debt support Opening hours: 9am - 8pm, Monday to Friday and 9.30am - 1pm on Saturdays. Tel: 0808 808 4000 Website: https://www.nationaldebtline.org
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StepChange |
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Debt support Opening hours: 8am - 8pm, Monday to Friday and 8am - 4pm on Saturdays. Tel: 0800 138 1111 Website: https://www.stepchange.org
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PayPlan |
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Debt support Opening hours: 8am - 8pm, Monday to Friday and 9am - 3pm on Saturdays. Tel: 0800 280 2816 Website: https://www.payplan.com
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Help to Claim |
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Universal Credit Claims Help to Claim advisers can help you with the early stages of your Universal Credit claim. You can talk to them on the phone, online over chat or face-to-face. Tel: 0800 144 8444 Website: www.citizensadvice.org.uk/benefits/universal-credit/claiming/helptoclaim/ |