If you require immediate clinical help, please visit our Help in a Crisis page.

To reach a specific service or department within our Trust, please use our main switchboard, available 24/7:

Phone: 0345 146 1800

Note: Calls to 03 numbers are included in landline and mobile allowances. If you pay per minute, rates are set by your provider and are equivalent to 01 or 02 numbers.

Our aim is to provide the best possible care and treatment to our service users and to help us do that, we welcome feedback from you, your family and carers. 

The Service Experience Desk (SED) is the central point of contact for all compliments and complaints. 

SED are available to contact Monday-Friday, 9am-5pm.

  • Freephone: 0800 587 7720
  • E-mail: sed.bchft@nhs.net 
  • Post:
    Freepost RRRG-BBTC-UKSE
    Black Country Healthcare NHS Foundation Trust
    Service Experience Desk
    Penn Hospital,
    Penn Road,
    Penn, Wolverhampton,
    WV4 5HN

Black Country Healthcare NHS Foundation Trust,
Civic Centre
St Peter’s Square,
Wolverhampton,
WV1 1SH

All media enquiries must be directed through the communications team. 

Note: Available Monday to Friday, 9am – 5pm. Outside these hours contact our main switchboard for urgent enquiries.

You can submit a Freedom of Information request in writing to:

Information Governance Team
Dorothy Pattison Hospital
Alumwell Close
Walsall
WS2 9XH

Or e-mail bchft.foi1@nhs.net​ 

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